# SharePoint Service Request Web Part: Submitting Helpdesk & IT Tickets **URL:** \ **Category:** How-Tos & Manuals for Origami Connect\ **Created:** [August 19, 2026, 10:30pm UTC](https://community.origamiconnect.com/t/sharepoint-service-request-web-part-submitting-helpdesk-it-tickets/1281 "2026-08-19T22:30:32Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![origami](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.origamiconnect.com/origami/32/436_2.png) [@origami](https://community.origamiconnect.com/u/origami)\ **Post date:** [August 19, 2026, 10:30pm UTC](https://community.origamiconnect.com/t/sharepoint-service-request-web-part-submitting-helpdesk-it-tickets/1281/1 "2026-08-19T22:30:32Z")
# How to Set Up the SharePoint Service Requests Web Part for M365 Give your SharePoint intranet a centralized, native service desk where employees can easily submit, track, and resolve IT, HR, or Facilities requests directly within Microsoft 365—without external subscription costs or third-party data hosting. 📺 **Video Guide:** [Watch a 5-minute video walkthrough of the Service Requests web part](https://youtu.be/eW-9oJ0GXl8) ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/a/a3f54fb02c0b2f31774062c469dfc59ad84945e0.png) ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/a/a078148720ad38681b0f3337bc8fd55a6ccb64e1.png) ## What is the SharePoint Service Requests Web Part? The **SharePoint Service Requests web part** (part of Origami Connect) enables organizations to build an internal ticketing system directly inside SharePoint Online. Key capabilities include: - **Native M365 Security:** All ticket data, attachments, and history reside entirely inside your secure SharePoint lists. - **Multi-Department Queues:** Route requests to distinct HR, IT, or Facilities teams with unique list permissions. - **Real-Time Tracking:** Give employees a unified **My Requests Queue** to monitor status updates and conversation threads. > **How to Add the Web Part to Your SharePoint Page** > > 1. Edit your SharePoint page and click the `+` icon to add a new web part. > 2. Search for **My Requests** and select it from the web part picker. > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/2/24f3ea958b95ff76579d9a456cc4c3e38bf4129d.png) > 3. Save or publish the page. ## How Employees Submit and Track Service Requests > **Creating a new request or providing more details** > > To create a new request: > > 1. Click the **+ New Request** button at the top of the web part. > > 2. Fill in the request form details: > > 3. Click **Submit Request**. > > **NOTE:** The system automatically generates a unique ticket ID. > > You can track your submitted requests directly from the main list view: > > - **My Requests Queue** : View submitted tickets along with their assigned team, current status (_In Progress_, _Waiting on you_, _Completed_), and last update time. > > - **Viewing Details** : Click any ticket row to open the details pane. > > If the support team asks a question or requests more info: > > 1. Click on the ticket from your **My Requests** list to open the detail panel. > > 2. Scroll to the **Conversation** thread. > > 3. Type your response in the **Add a reply…** box and send. > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/6/6952e9084f5f92719fe2ec0c932d327c6d1ab974.png) ## Admin Configuration & Management > **Adding request types** > > As admin, you can create different queues for each type of the request. For example: HR queue, IT queue etc. When users click the **New Request** button, the options listed will be the ones you set: > > ![image](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/2/24d68d5120653e3e20330735f9de9dd1d0b91772.png) > > To set new request types, go to web part properties and click **Add/Manage Requests** > > ![image](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/f/f5b875c00d8c1818fe8cf5f5d359dfbe16a5afa6.png) > > Each queue can be stored in a different SharePoint list (even on a different site) with separate permissions if necessary. > > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/a/ab6e341a788ddfe338e0523a58e00db64f0d0626.png) > When you set your request types, and click **Save** , the web part will create necessary lists for you. > **NOTE:** To ensure requests can be saved into the list, please give all users Edit permissions on the list. > > The request instructions will show on a new request form like this: > > ![image](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/0/0bdb86fb48ac2847b8788a0e3720f6e0391ddfa4.png) > > You can set request categories displayed below: > > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/9/9908f813235294d2489b96cc68cc4b7e9d195a0a.png) > To do that: > > 1. Go to respective list (ex. HR) > 2. Navigate to list settings > 3. Open the Topic field as follows: > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/0/052a2da9fe748c15ca8688531b3512fbe9aa1a37.png) > 4. Set choices you’d like shown to the user: > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/4/454d167c83429effb17a29b50386d621fa1ef046.png) > **Change web part branding** > > You can change the colors used in the web part as well as prompt labels and language right in web part properties: > > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/3/3e1698504e1a8552337f8e78c2e2278d7da5fa55.png) > > You can just update a few prompts or translate the entire web part into another language: > > ![](https://canada1.discourse-cdn.com/flex031/uploads/origamiconnect/original/2X/7/7a57c544bbda2ac92a0ea84c785fa44845488479.png) ## Frequently Asked Questions (FAQ) ### Where is service request data stored? All ticket data, user responses, and file attachments are stored 100% inside your organization’s Microsoft 365 environment within native SharePoint lists. Origami does not host or store your corporate data. ### Can different departments keep their ticket queues private? Yes. Because each queue can map to a separate SharePoint list or site collection, you can apply standard SharePoint list permissions so HR tickets remain strictly accessible to HR staff, IT tickets to IT, etc. ### Is the Service Request web part a standalone SaaS subscription? No. Like all Origami web parts, it is licensed perpetually with no per-user or per-agent subscription fees. ## Related Resources - 📄 [SharePoint Service Request Manager Web Part (Admin View)](https://community.origamiconnect.com/t/sharepoint-service-request-manager-web-part/1282) - 🛠 [Explore All 40+ Origami SharePoint Web Parts](https://www.origamiconnect.com/sharepoint-intranet-features) - 🏷 [View Origami Pricing & Licensing Plans](https://www.origamiconnect.com/pricingplans)