# How does ORIGAMI prioritize issues/ feature requests **URL:** \ **Category:** Admin Tips and Shortcuts\ **Created:** [April 23, 2021, 4:35am UTC](https://community.origamiconnect.com/t/how-does-origami-prioritize-issues-feature-requests/145 "2021-04-23T04:35:09Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![origami](https://yyz1.discourse-cdn.com/flex031/user_avatar/community.origamiconnect.com/origami/32/436_2.png) [@origami](https://community.origamiconnect.com/u/origami)\ **Post date:** [April 23, 2021, 4:35am UTC](https://community.origamiconnect.com/t/how-does-origami-prioritize-issues-feature-requests/145/1 "2021-04-23T04:35:09Z")
> When you report an issue with ORIGAMI component, our resolution is based on the criteria below. - Is ORIGAMI component **not loading** and is there **no way to work around it** **Example** : component crashes on load, or web part loads but error message is shown ❗ We will work with you to get you the **fix within a few days to a week** depending on the severity of the issue. Customers in **Priority** plan receive fixes within 24-48 hours. Some issues might have a dependency on Microsoft and may take longer to fix. - Is ORIGAMI component is **loading but** parts of the functionality are **not working as documented** **Example:** Toggle doesn’t work as documented, or picture doesn’t upload ⚠ We will give you the best possible workaround and will work on a fix that may take up to **2 weeks** - Is ORIGAMI component **working but not ideally under some conditions** (not specifically mentioned in documentation) 🌿 We will give you the best possible workaround and ask to post your request as enhancement here: [https://community.origamiconnect.com/c/enhancement-requests/11](https://community.origamiconnect.com/c/enhancement-requests/11) Features requested (and voted up 👍 ) by multiple customers get a higher priority rank. Above process and timelines are subject to change depending on request volume though we will do our best.